Refund policy

Refunds and Returns

We have a 30-day return policy, which means you have 30 days after receiving the last item in your order to request a return.

To be eligible for returns, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at myhookupco@gmail.com. If your return is accepted, we'll send you instructions on how and where to send your package. Please note that return shipping costs are the responsibility of the customer. Items sent back without first requesting a return will not be accepted.

A 15% restocking fee applies to accepted returns, except where prohibited by applicable law or where the return is due to an incorrect, damaged, or defective item.

Damages and Issues

Please inspect your order upon delivery and contact us promptly if the item is defective or damaged, or if you receive the wrong item. We will evaluate the issue and work with you to make it right.

If your return is the result of an incorrect, damaged, or defective item, contact us before returning the product so we can provide the appropriate instructions.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalized products, and personal care goods. We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions about whether a specific item is eligible for return.

We cannot accept returns on sale items or gift cards.

Exchanges

We do not process direct exchanges. The fastest way to ensure you get what you want is to return the eligible item you have and, once the return is accepted, make a separate purchase for the new item.

European Union — Right of Withdrawal

If merchandise is shipped to the European Union, any mandatory cancellation, withdrawal, or return rights provided by applicable consumer law will apply. Nothing in this return policy limits any rights that cannot legally be waived or restricted.

Refunds

We will notify you once we've received and inspected your return and let you know whether the refund has been approved.

If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at myhookupco@gmail.com.

Contact Us

For questions about returns, refunds, damaged items, or an existing return request, contact:

HookUpCo.
Email: myhookupco@gmail.com